Understanding the Default Time Zone Configuration By default, ServiceNow utilizes sys_choice tables to store and display time zone options. Users can select their preferred time zone from a predefined list. Steps to Add Additional Time Zones in servicenow If you need to add additional time zones to ServiceNow’s ‘Time Zone’ dropdown, follow these steps: 1….
Note: For Service Instances starting from Xanadu, the VIP flag is by default available in the Service Operation Workspace for incidents. Steps to Add VIP Flag to Incident Record : Navigate to the Instance: Create a New Record on the Incident Table: Add Conditions for VIP Flag Display: Configure UX Highlighted…
ServiceNow’s Yokohama release, anticipated in Q1 2025, introduces a suite of innovative features designed to enhance platform efficiency and user experience. Here’s an overview of the key enhancements: 1. AI Enhancements with Now Assist The Yokohama release significantly bolsters AI capabilities through Now Assist, aiming to streamline various workflows: 2. Service Operations Workspace for ITSM…
In ServiceNow’s Flow Designer, encountering the error message “Your flow cannot be found. Flow sys_id:n” can occur under specific circumstances, particularly when: Using the “Get Catalog Variables” Action: Issue: There’s a known bug in Flow Designer where adding a “Get Catalog Variables” action, saving the flow, and then adding an “Assign” action can corrupt the…
In ServiceNow, we can dynamically fetch user information such as email and phone number based on a user selection in a form field. The solution provided below uses a Client Script in conjunction with a Script Include to retrieve the user’s email and phone number when a user is selected in the form. This integration…
ServiceNow’s Delete Jobs feature within the System Data Management module allows administrators to perform bulk deletions of records based on specific conditions. This feature helps maintain the cleanliness of your data by removing unnecessary or outdated records. In this article, we will walk through the process of creating a Delete Job to delete incident records…
In ServiceNow, Update Jobs are part of the System Data Management module, designed to perform bulk updates on records within tables. This feature helps administrators streamline data management and ensure data accuracy across the platform. In this article, we’ll walk through how to use Update Jobs for a specific use case: updating incident records that…
Your ServiceNow Service Portal is often the first interaction users have with your IT services, making its design and aesthetics a key factor in user experience. One simple yet impactful way to enhance the visual appeal of your portal is by using custom fonts. In this article, we will walk you through a quick and…
Using Process Automation Designer to Configure Sequential Fulfillment of catalog Items in Order Guides Process Automation Designer in ServiceNow is like a digital tool that helps businesses create and manage their work processes. It’s kind of like a map where you can see all the steps of a task or project laid out visually. This…
Overview Column Level Encryption (CLE) is a free ServiceNow plugin that has evolved significantly over the years. Initially, it allowed encryption linked to roles, but it now provides a more mature approach that includes key lifecycle management and control over encryption methods. While the free CLE plugin offers powerful encryption options, there is also a…
