When many-to-many (m2m) related lists such as Requested Items or Remediation Tasks are added to a Change Request record in Service Operations Workspace (SOW), you’ll notice there are no “Add” or “Remove” buttons available out of the box.These must be manually configured using Now Experience Declarative Actions. This article focuses on creating the Remove action…
Overview The COE Security Policy feature in ServiceNow Human Resources Service Delivery (HRSD) allows administrators to control access to sensitive HR data by defining which user groups can view, edit, or delete specific HR cases or services. Each policy applies to a Center of Excellence (COE), such as HR Talent Management, Employee Relations, or Payroll,…
Setting up reminders for HR Task Templates in ServiceNow ensures assigned users receive automated notifications before task due dates. Unlike general email notifications, HR reminders are processed through the HR Daily Job, a scheduled OOB (Out-of-the-Box) job that runs daily to send reminder and escalation emails for HR tasks. This guide explains how to configure…
When configuring the Requested Items related list under a Change Request in Service Operations Workspace (SOW), there are no out-of-the-box buttons available to add or remove related records. This guide focuses on creating the Add Requested Item to Change Request (o2m) declarative action to enable users to link Requested Items (RITMs) directly from within the…
When many-to-many (m2m) related lists such as Requested Items or Remediation Tasks are added to a Change Request record in Service Operations Workspace (SOW), you’ll notice there are no “Add” or “Remove” buttons available out of the box.These must be manually configured using Now Experience Declarative Actions. This article focuses on creating the Remove action…
When working with Service Operations Workspace (SOW), certain related lists—like Requested Items under a Change Request—don’t include Add or Remove actions out of the box (OOTB). These actions need to be configured manually using UX Declarative Actions. In this article, we’ll focus specifically on adding the Remove button for the Requested Items related list. 1….
Decision Tables in ServiceNow: Smarter Email Routing by Location In ServiceNow, we often face scenarios where decisions must be made based on multiple inputs—like location, department, or priority—and lead to specific actions. Writing custom scripts can work, but it often becomes messy, hard to maintain, and inaccessible to non-technical teams. This is where Decision Tables…
When deploying ServiceNow Human Resources Service Delivery (HRSD), it’s crucial to understand the difference between the core Lifecycle Events plugin and the Lifecycle Events Enterprise plugin (often associated with the Enterprise Onboarding and Transitions application). While both plugins provide the framework for managing complex employee journeys, the distinction is critical: it determines which departments can…
Certainly. Based on the ServiceNow UI Formatter record you created, here is a detailed technical article explaining its purpose and use. Topic: Enabling Catalog Variables on the HR Case Table Table: sn_hr_core_case Formatter: com_glideapp_questionset_default_question_editor Overview This article details the configuration required to introduce the Variable Editor to the HR Case (sn_hr_core_case) form in ServiceNow. The…
If you’ve been exploring ServiceNow HR Service Delivery (HRSD), you’ve probably heard the term “Lifecycle Event.” But what does it actually mean — and how is it different from a simple HR case or task? Let’s break it down in plain language. 🚀 What Is a Lifecycle Event in HRSD? A Lifecycle Event is a…
