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Understanding the 5 UI Translation Tables in ServiceNow

Bysuhaib sayyad

ServiceNow handles user interface (UI) translations using five dedicated tables. Each table serves a different aspect of the platform’s user experience and supports internationalization (i18n) in a structured way. 1. sys_documentation Purpose: Stores field labels (like form labels) for all languages, including English. 2. sys_choice Purpose: Stores dropdown values (choices) like priorities, states, etc., in…

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Configure Reference Field Search Behavior in Service Operations Workspace (SOW)

Bysuhaib sayyad

ServiceNow introduced a performance-focused change in how reference fields behave in Statements of Work (SOW). By default, when a reference field such as Configuration Item, Service Offering, or Service is empty, clicking it will display only recently selected values instead of automatically pulling the full list of available options. This improves performance but may feel…