Virtual Agent

Introduction Virtual Agent Lite in ServiceNow provides a simplified chatbot experience for handling common user inquiries. Unlike the full fledged Virtual Agent which requires pro subscription, Virtual Agent Lite does not require a separate license, making it an excellent option for organizations looking for basic automation in IT Service Management (ITSM) Prerequisites Before configuring Virtual…

What is Virtual Agent in ServiceNow? The Virtual Agent in ServiceNow is an AI-powered chatbot designed to automate employee and customer interactions. It helps users find answers, complete tasks, and resolve common issues without human intervention, improving efficiency and user satisfaction. Subscription Requirements for Virtual Agent To use the Virtual Agent in ServiceNow, organizations must…