ServiceNow introduced a performance-focused change in how reference fields behave in Statements of Work (SOW). By default, when a reference field such as Configuration Item, Service Offering, or Service is empty, clicking it will display only recently selected values instead of automatically pulling the full list of available options. This improves performance but may feel…
This article covers everything you need to know about GlideDuration, from core functions to advanced use cases like triggering events, reminders, and automations. 🔹 What is GlideDuration? GlideDuration is a ServiceNow class used to represent and manipulate spans of time, such as: Unlike GlideDateTime, which is about specific moments, GlideDuration is about how long something…
Decision Tables in ServiceNow: Smarter Email Routing by Location In ServiceNow, we often face scenarios where decisions must be made based on multiple inputs—like location, department, or priority—and lead to specific actions. Writing custom scripts can work, but it often becomes messy, hard to maintain, and inaccessible to non-technical teams. This is where Decision Tables…
When working with Service Operations Workspace (SOW), certain related lists—like Requested Items under a Change Request—don’t include Add or Remove actions out of the box (OOTB). These actions need to be configured manually using UX Declarative Actions. In this article, we’ll focus specifically on adding the Remove button for the Requested Items related list. 1….
When many-to-many (m2m) related lists such as Requested Items or Remediation Tasks are added to a Change Request record in Service Operations Workspace (SOW), you’ll notice there are no “Add” or “Remove” buttons available out of the box.These must be manually configured using Now Experience Declarative Actions. This article focuses on creating the Remove action…
When configuring the Requested Items related list under a Change Request in Service Operations Workspace (SOW), there are no out-of-the-box buttons available to add or remove related records. This guide focuses on creating the Add Requested Item to Change Request (o2m) declarative action to enable users to link Requested Items (RITMs) directly from within the…
When many-to-many (m2m) related lists such as Requested Items or Remediation Tasks are added to a Change Request record in Service Operations Workspace (SOW), you’ll notice there are no “Add” or “Remove” buttons available out of the box.These must be manually configured using Now Experience Declarative Actions. This article focuses on creating the Remove action…
