Configure Service Activities for an HR Service If the fulfillment type of an HR service is set to Service Activity, you must configure one or more service activities. Service activities can be approvals, tasks, or child HR services. Before you begin Procedure Configure an Approval Approvals require one or more users to approve the case…
The HR Service Additional Information tab allows you to configure which fields and related lists appear for the subject person in an HR service. This helps HR agents and case managers quickly access important employee information when handling HR cases. Before you begin Procedure Service table fields Subject person related lists Example In the screenshot…
Purpose This article explains how to create and configure a new Center of Excellence (COE) in ServiceNow HR Service Delivery (HRSD). A COE organizes HR services into categories such as Payroll, Benefits, or Employee Relations. You may need a custom COE when your organization has HR processes not covered by the default ones. Prerequisites Procedure…
What are Escalation Rules? In ServiceNow, Escalation Rules are configurations that define how cases, incidents, or requests should be elevated to higher support tiers or roles when certain conditions are met. They ensure that unresolved issues are automatically moved up the hierarchy to receive the required attention, thus improving resolution time and service quality. For…
This guide walks you step-by-step through configuring a Record Producer for an existing HR service ✅ Prerequisites Requirement Description Role needed sn_hr_core.admin Existing HR Service You must already have an HR service created 🚀 Goal Make an existing HR service available to employees via self-service — without creating a duplicate service catalog item. ⚠️ Important…
If you’ve been exploring ServiceNow HR Service Delivery (HRSD), you’ve probably heard the term “Lifecycle Event.” But what does it actually mean — and how is it different from a simple HR case or task? Let’s break it down in plain language. 🚀 What Is a Lifecycle Event in HRSD? A Lifecycle Event is a…
Certainly. Based on the ServiceNow UI Formatter record you created, here is a detailed technical article explaining its purpose and use. Topic: Enabling Catalog Variables on the HR Case Table Table: sn_hr_core_case Formatter: com_glideapp_questionset_default_question_editor Overview This article details the configuration required to introduce the Variable Editor to the HR Case (sn_hr_core_case) form in ServiceNow. The…
When deploying ServiceNow Human Resources Service Delivery (HRSD), it’s crucial to understand the difference between the core Lifecycle Events plugin and the Lifecycle Events Enterprise plugin (often associated with the Enterprise Onboarding and Transitions application). While both plugins provide the framework for managing complex employee journeys, the distinction is critical: it determines which departments can…
Setting up reminders for HR Task Templates in ServiceNow ensures assigned users receive automated notifications before task due dates. Unlike general email notifications, HR reminders are processed through the HR Daily Job, a scheduled OOB (Out-of-the-Box) job that runs daily to send reminder and escalation emails for HR tasks. This guide explains how to configure…
Overview The COE Security Policy feature in ServiceNow Human Resources Service Delivery (HRSD) allows administrators to control access to sensitive HR data by defining which user groups can view, edit, or delete specific HR cases or services. Each policy applies to a Center of Excellence (COE), such as HR Talent Management, Employee Relations, or Payroll,…
