What is Script Include ?

ByZaid Anwar

A Script Include is basically a reusable server-side JavaScript class in ServiceNow. Example Suppose you need to get the caller’s email address from an Incident record.Instead of writing the same GlideRecord query everywhere, you put it in a Script Include: When to use it? Why do we use it? What is User Util ?UserUtil is…

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Using Templates in Service OperationWorkspace(Incidents)

ByZaid Anwar

1. What is a Template? Think of a template like a shortcut. Instead of typing the same details again and again when creating an incident, you can use a template that already has those details filled in. For example: If users often call for a password reset, a template can automatically fill in: 2. Why…