Now Mobile and Agent Mobile App in ServiceNow: A Complete Guide for 2025
Table of Contents
Introduction to ServiceNow Mobile Apps
In today’s fast-paced business world, mobility is everything. Employees and agents need quick, easy access to tools and workflows — wherever they are.
That’s where ServiceNow Mobile Applications come into play.
Now Mobile and Agent Mobile App are two key ServiceNow apps designed to bring enterprise services to your fingertips.
But what are their differences? How do they improve your ServiceNow experience?
Let’s dive deep into Now Mobile and Agent Mobile App, comparing their features, benefits, and best use cases for 2025.
What is Now Mobile in ServiceNow?
Now Mobile is ServiceNow’s employee-focused mobile app.
It’s designed to provide a personalized service experience for non-technical users like HR, IT, facilities, and legal services — all from a single app.
Key Features of Now Mobile:
- Unified Service Access: Employees can request help, report issues, and track requests in real time.
- Knowledge Base Integration: Access FAQs, articles, and guides without needing IT support.
- Self-Service Request: Perform tasks like resetting passwords, booking conference rooms, or ordering equipment.
- Push Notifications: Stay updated on ticket progress, approvals, and changes instantly.
Benefits of Now Mobile:
- Boosts employee productivity and satisfaction.
- Reduces the load on internal support teams.
- Enables seamless self-service from anywhere.
- Accelerates onboarding and daily operations.
Ideal For: General employees needing access to ITSM, HR, Facilities, and other internal services.
What is the Agent Mobile App in ServiceNow?
The Agent Mobile App is built specifically for ServiceNow agents — the people who resolve tickets, incidents, and requests.
It’s a mobile-first extension of the full ServiceNow Agent Workspace.
Key Features of the Agent Mobile App:
- Incident Management: View, update, and resolve incidents on the go.
- Work Assignment: Accept, manage, and prioritize tasks easily.
- Offline Mode: Keep working even when disconnected; data syncs once online.
- Barcode and QR Code Scanning: Simplify asset tracking and inventory management.
- Smart UI Actions: Common tasks are streamlined for quicker execution.
- Geolocation Services: Assign tasks based on proximity (e.g., field service work).
Benefits of Agent Mobile App:
- Empowers IT agents and field technicians with instant access to tickets.
- Reduces resolution times and SLA breaches.
- Increases operational efficiency.
- Provides better customer and employee service experiences.
Ideal For: ServiceNow agents, field service workers, IT support staff, and facilities management teams.
Now Mobile vs Agent Mobile App: Main Differences
| Feature | Now Mobile | Agent Mobile App |
|---|---|---|
| Target Users | General employees | ServiceNow agents and field workers |
| Focus Area | Self-service and requests | Incident resolution and task management |
| Complexity Level | Easy, simple interfaces | Professional, task-focused interfaces |
| Example Use Case | Request a new laptop | Resolve a high-priority IT incident |
| Offline Support | No | Yes |
| Barcode Scanning | No | Yes |
Why You Need Both Apps in Your Enterprise Strategy
- Now Mobile enhances the employee experience, reducing ticket creation by encouraging self-service.
- Agent Mobile improves the agent experience, speeding up issue resolution and empowering teams to work from anywhere.
When used together, they create a full-circle mobile strategy, boosting satisfaction for both employees and support teams.
Best Practices for Implementing ServiceNow Mobile Apps in 2025
- Personalize Experiences: Tailor Now Mobile homepages and flows to different departments.
- Train Agents for Mobile: Provide quick training for agents to adopt mobile workflows efficiently.
- Enable Push Notifications: Keep both employees and agents informed.
- Optimize for Speed: Remove unnecessary fields or steps to make mobile apps faster.
- Update Regularly: Take advantage of ServiceNow’s biannual updates to leverage the newest mobile features.
Conclusion
Now Mobile and Agent Mobile App are two powerful ways ServiceNow extends its enterprise workflows into the mobile world.
They’re not just “nice to have” — they’re critical for businesses aiming for a seamless, efficient, and future-ready operation.
Whether you’re an IT leader, HR manager, or service agent, understanding and deploying these apps smartly in 2025 will unlock massive value across your organization.
Need guidance on Implementing and customizing your ServiceNow Mobile Apps ?UrhaanTech specializes in ServiceNow consulting, implementation, and optimization. Let our experts streamline your workflows and enhance user engagement. Contact us today to transform your ServiceNow experience!
