How to Easily Add a VIP Flag for Caller Field in ServiceNow Service Operation Workspace

ServiceNow’s Delete Jobs feature within the System Data Management module allows administrators to perform bulk deletions of records based on specific conditions. This feature helps maintain the cleanliness of your data by removing unnecessary or outdated records. In this article, we will walk through the process of creating a Delete Job to delete incident records…

Using Process Automation Designer to Configure Sequential Fulfillment of catalog Items in Order Guides Process Automation Designer in ServiceNow is like a digital tool that helps businesses create and manage their work processes. It’s kind of like a map where you can see all the steps of a task or project laid out visually. This…

In ServiceNow, we can dynamically fetch user information such as email and phone number based on a user selection in a form field. The solution provided below uses a Client Script in conjunction with a Script Include to retrieve the user’s email and phone number when a user is selected in the form. This integration…

In ServiceNow, Update Jobs are part of the System Data Management module, designed to perform bulk updates on records within tables. This feature helps administrators streamline data management and ensure data accuracy across the platform. In this article, we’ll walk through how to use Update Jobs for a specific use case: updating incident records that…

ServiceNow’s Yokohama release, anticipated in Q1 2025, introduces a suite of innovative features designed to enhance platform efficiency and user experience. Here’s an overview of the key enhancements: 1. AI Enhancements with Now Assist The Yokohama release significantly bolsters AI capabilities through Now Assist, aiming to streamline various workflows: 2. Service Operations Workspace for ITSM…