Overview

ServiceNow HRSD (Human Resources Service Delivery) includes a wide variety of roles to support different HR functions such as case management, lifecycle events, integrations, employee center, and mobile capabilities. Below is a categorized breakdown of these roles.

🔹 Core HR Roles (sn_hr_core.*)

RolePurpose
sn_hr_core.adminFull HR admin access.
sn_hr_core.basicBasic HR agent access.
sn_hr_core.case_readerRead-only access to HR cases.
sn_hr_core.case_writerWrite access to HR cases.
sn_hr_core.content_readerRead HR content.
sn_hr_core.content_writerCreate and update HR content.
sn_hr_core.hrsm_employeeEmployee-specific role for accessing HR services.
sn_hr_core.hrsm_contractorContractor-specific access to HR services.
sn_hr_core.hrsm_alumniAlumni access to select HR services.
sn_hr_core.hrsm_contingentContingent worker access to HR services.
sn_hr_core.hrsm_new_hireNew hire onboarding access.
sn_hr_core.kb_writerKnowledge base content writer.
sn_hr_core.managerHR manager functions and dashboards.
sn_hr_core.profile_readerRead access to HR profiles.
sn_hr_core.profile_writerWrite access to HR profiles.
sn_hr_core.report_creatorCreate HR reports.
sn_hr_core.secure_info_readerRead access to secure HR data.
sn_hr_core.secure_info_writerWrite access to secure HR data.
sn_hr_core.usa_employee_onlyRestricts HR access to U.S.-based employees only.
sn_hr_core.ws_adminWeb services admin for HR APIs.

🔸 Integration Roles (sn_hr_integrations.*, sn_hr_integr_fw.*)

RolePurpose
sn_hr_integrations.adminAdmin role for HR integrations.
sn_hr_integrations.integration_externalExternal system integration access.
sn_hr_integrations.userGeneral access to HR integrations.
sn_hr_integr_fw.adminAdmin access to the Integration Framework plugin.

🔸 Lifecycle Events Roles (sn_hr_le.*)

RolePurpose
sn_hr_le.adminFull admin for Lifecycle Events.
sn_hr_le.activity_readerRead access to lifecycle event activities.
sn_hr_le.activity_writerCreate/update lifecycle event activities.
sn_hr_le.activity_set_managerManage sets of lifecycle event activities.
sn_hr_le.case_readerView lifecycle event cases.
sn_hr_le.case_writerWrite lifecycle event cases.

🔸 Employee Center / Portal (sn_hr_sp.*)

RolePurpose
sn_hr_sp.adminAdmin access to the HR Service Portal.
sn_hr_sp.esc_adminEmployee Service Center admin functions.
sn_hr_sp.hrsp_employeeEmployee role for the HR portal.
sn_hr_sp.hrsp_contractorContractor access to the HR portal.
sn_hr_sp.hrsp_contingentContingent worker portal access.
sn_hr_sp.hrsp_alumniAlumni portal access.
sn_hr_sp.hrsp_new_hirePortal access for new hires.

🔸 Mobile & Virtual Agent

RolePurpose
sn_hr_mobile.adminHR mobile configuration and administration.
sn_hr_va.adminAdmin access to Virtual Agent for HRSD.

✅ Best Practices for Role Assignment

  • Use role inheritance to simplify management.
  • Avoid assigning admin roles unless required.
  • Assign roles dynamically via HR criteria where possible.
  • Use persona-based access for scalable assignments (employee, manager, new hire, etc.).

Similar Posts

6# Creating and Configuring HR Services in ServiceNow

ByAbel Tutor

HR Services in ServiceNow are essential for streamlining human resources operations, providing a structured approach to managing employee requests, and automating HR-related workflows. This guide will walk you through the creation of an HR service and explain the key fields involved in its configuration. Understanding the HR Service Creation Fields Here’s an explanation of the…

#5 HR Case Management and HR Case Lifecycle in ServiceNow HRSD

ByAbel Tutor

📌 Overview HR Case Management in ServiceNow is a centralized system for managing employee HR inquiries and requests. It enables HR teams to efficiently track, resolve, and report on HR issues while maintaining confidentiality and compliance. Coupled with HR Case Lifecycle, it defines how HR cases are created, worked on, escalated, and resolved. 🎯 What…

#1 Introduction to HR Service Delivery (HRSD) in ServiceNow

ByAbel Tutor

Overview HR Service Delivery (HRSD) in ServiceNow is a suite of applications designed to streamline and automate HR services across the organization. By leveraging digital workflows, HRSD enhances employee experiences, reduces manual work, and increases the efficiency of HR operations. Key Features 1. Case and Knowledge Management 2. Employee Service Center (ESC) 3. Lifecycle Events…

#2 Plugin to install to activate HRSD

ByAbel Tutor

To activate HR Service Delivery (HRSD) in ServiceNow, you need to install several key plugins, depending on the scope of your implementation (e.g., Core HRSD, Enterprise HRSD, or with Employee Center). Below is a breakdown of the essential plugin(s) needed: ✅ Human Resources Scoped App: Core (com.sn_hr_core) This is the primary plugin required to activate…

Leave a Reply

Your email address will not be published. Required fields are marked *