To activate HR Service Delivery (HRSD) in ServiceNow, you need to install several key plugins, depending on the scope of your implementation (e.g., Core HRSD, Enterprise HRSD, or with Employee Center). Below is a breakdown of the essential plugin(s) needed:
✅ Human Resources Scoped App: Core (com.sn_hr_core)
This is the primary plugin required to activate HR Service Delivery in ServiceNow. It provides:
- Core HR functionality
- HR Case and Knowledge Management
- Employee profiles
- Role-based access controls
- Integration with the Employee Service Center
Note: Installing this plugin also installs several dependent plugins, such as:
- HR Case Management
- HR Tasks
- HR Criteria
- HR Service Configuration
📦 Optional/Recommended Additional Plugins
Depending on your organization’s needs, you may also consider installing the following:
| Plugin Name | Plugin ID | Description |
|---|---|---|
| Lifecycle Events | | Automates multi-step HR processes like onboarding/offboarding. |
| Lifecycle Events for Enterprise | com.sn_hr_lifecycle_ent | Enables you to automate onboarding and other employee lifecycle events that span across multiple departments such as IT, Facilities, Finance, and Legal. |
| Employee Document Management | com.sn_employee_document_management | Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents |
| Employee Relations | com.sn_hr_employee_relations | enables you to easily manage employee relations and investigations cases. |
| HR Integrations | | Enable integration with third-party systems like Workday or SAP. |
🔐 Licensing Note
Many HRSD plugins, including com.sn_hr_core, require an HRSD subscription license and might not be available by default in your instance. You must request activation via HI Support or your ServiceNow account executive if it’s not available in your plugin list.
🛠️ How to Install the Plugin (If Available):
- Go to All > System Definition > Plugins
- Search for
Human Resources Scoped App: Core - Click Install
- Follow prompts and wait for the installation to complete
