Purpose
This article explains how to create and configure a new Center of Excellence (COE) in ServiceNow HR Service Delivery (HRSD). A COE organizes HR services into categories such as Payroll, Benefits, or Employee Relations. You may need a custom COE when your organization has HR processes not covered by the default ones.
Prerequisites
- HRSD plugin enabled
- Admin or HR Admin role
- Subscription capacity for custom tables
Procedure
Step 1: Create the New Table
- Navigate to System Definition > Tables.
- Click New.
- In the Extends table field, select sn_hr_core_case.
- Provide a Label and Name (e.g., Wellness COE).
- Click Submit.
- once table is created extending HR case table it will be available in coe configuration new topic details and category and hr services should be created once done new coe will enable automatically
Important Notes
- Subscription Limits: Each custom COE creates a new table, which may impact your ServiceNow licensing.
- Best Practices: Only create new COEs when organizational needs cannot be met by existing ones.
Summary
By following these steps, you can extend the sn_hr_core_case table to create a custom COE in ServiceNow HRSD, configure related HR Services, and make it available for employees through Record Producers and HR Agent Workspace.
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