The HR Service Additional Information tab allows you to configure which fields and related lists appear for the subject person in an HR service. This helps HR agents and case managers quickly access important employee information when handling HR cases.
Before you begin
- Role required:
sn_hr_core.admin
Procedure
- Navigate to All > HR Administration > HR Services > HR Service Configuration.
- Open an HR service record.
- Click the HR Service Additional Information tab.
- Configure the following:
Service table fields
- Defines which fields from the Subject person (employee record) are displayed.
- Example:
Subject person.EmailSubject person.Employee number
Subject person related lists
- Defines related lists tied to the Subject person that should display in the case view.
- Example:
Beneficiaries for Subject Person
- Click Update to save changes.
Example
In the screenshot above:
- The configured service table fields are Email and Employee number for the Subject person.
- The configured related list is Beneficiaries for Subject Person.
When HR agents open a case tied to this HR service, they will see these details for the subject employee.
✅ This setup ensures that HR professionals have quick access to the right data without navigating away from the case.
